A “bad credentials” error occurs when the username or password that you have entered cannot be found in the user database. Check to see that you have entered each properly. If your username is incorrect, contact the “Master User” in your district to verify the username. If you are the Master User, contact NJTRAx technical support for verification. If the problem is a forgotten password, click the link labeled, “Forgot Password?” to have a link emailed to you where you may change your password.